Voice Services
SaaS-based inbound and outbound voice applications — OBD, IVR, call center and more, tailored to your business.
Voice Application Services for Every Business
Voice applications for your business needs, offered to you as SaaS. Be it inbound or outbound voice-based applications, Amyntas tailors them as per your requirements — built on industry-proven, open-source telephony platforms like Asterisk and FreeSWITCH.
Our Voice Services Include
OBD Platform
An industry-proven platform built on Asterisk and FreeSWITCH open-source components. Outbound Dialing remains the most effective way to reach users, with 100% reachability. Comes with a complete CRM and custom analytics to give you an edge over your campaigns.
- Survey CRM
- Key Press Verification
- Live Transfer and Forwarding
- Complete Scheduling Control
- Customised Audio Delivery
IVR Platform
White-labelled, complex IVR built over Asterisk or industry-standard VXML for telco and enterprise use cases.
- Natural Language Processing
- Chatbots
- Multilingual support
- Omni-channel support
- Callback integration
- Visual IVR
- Artificial Intelligence
- SIP Connectivity
IVR Conferencing
An IVR conferencing bridge created between two callers — IVR to OBD and vice versa. Ideal for customer care, voice blogging and live chat, implemented over VXML and Asterisk.
- Dial-In Conference
- Concurrent Conference
- Moderator Mode Conference
- Call Recording
- Web Management
Missed Call Solution
Speedy customer acquisition and real-time detail capture — every missed call is a prospective customer. Great for lead generation and task reminders.
- Web Based Panel
- Live Report
- Cloud Based
Click To Call
Embed a cloud calling widget into your website or mobile app and start talking with your customers using click-to-call software.
- Vanity Number
- Toll Free Number
- Call History & Queues
- VIP / Black-list Call Routing
- Call Recording
- Voicemail & Transcription
Voice OTP
A two-factor verification tool that authenticates and allows businesses to facilitate API-based OTP generation for clients. Our trusted notification solution ensures 100% delivery of sensitive, time-critical information.
- OTP Retrieve Call-in Function
- Configurable OTP Timeout
Call Center
Inbound call center solutions that let agents set their availability status with a click, routing calls to free agents. Can be implemented for any business process with CRM (API exposure required).
- Predictive Dialer
- CRM Integration
- Intelligent Call Transfers
Alert Solution
An automatic voice dialer for passive telecom infrastructure — sending alarm notifications to field engineers and escalation matrices via hosted cloud deployment, reducing escalation delay and improving accountability. Can be paired with SMS/WhatsApp alerts, and text-to-speech ready for telco domain monitoring (BSS, NSS, STP, CORE, VoLTE and more).
Text To Speech
Enable any IVR engine with a colloquial text-to-speech engine — currently tested successfully across 10 Indian languages (input required in Roman English).
- Latest Speech Technology & More Voices
- Offline TTS / ASR for IVR
- Local Indian Accent Support
- Real-Time Audio Conversion
Virtual Mobile Number
A virtual number for configurable keyword reception (MO) and call-to-action SMS (MT), with a dashboard to view and download real-time data.
- Configurable Keywords
- Configurable Responses
- Configurable SMS API